DoubleTree by Hilton London Elstree

Wa wanted to visit Warner Bros Studio Harry Potter, it was just a 20 min trip so it was great! The trip to London was longer but nothing we couldn’t handle. We haven’t expected much because some reviews weren’t so good but we were nicely surprised. Staff was great, breakfast was very good, dinner as well, enough parking spaces…

The hotel was absolutely fabulous. The staff, especially Jasmine went above and beyond for us! I can’t commend them enough for their dedication to their Employer. The room was ideal for us (3 adults). Shower was also amazing! The towels were replenished every morning on request. The interior of the hotel is up to date. The selection of breakfast was great, we could not fault the food quality or selection. We would absolutely stay here again without a shadow of a doubt. The property was slightly out of Borehamwood, 15-20 minute walk but the hotel were always very happy to have a taxi organised for us.

💚 The room was in a good size 💚 The mattress was very comfortable (I have extreme disc problem and always worried about the bed as I prefer firm one which in this stay it was one of the best) 💚 The toilet and shower was very clean 💚 Happy to change the room straight away for us by the receptionist following my little baby found a tablet and put it on her mouth. She probably found it from the most hidden place however the staff was very helpful changing our room. 💚 Very kind birthday surprise cake slide for our little one in the morning at our breakfast table and at night when we returned to our room. 💚 All the staff were very kind and hospitable

During my stay, I was thoroughly impressed by the exceptional and warm hospitality demonstrated by the staff, particularly Mohammed Najim and Mary. They went out of their way to ensure that my stay was comfortable and enjoyable, leaving me with a lasting and positive impression. Their outstanding service is the primary reason why I would eagerly return to this property and highly recommend it to others.

The staff were very helpful, especially the lovely black lady at reception who worked there Christmas eve, Christmas day and Boxing day. She was exceptional, polite and professional and answered our questions with clarity.